Return and Refund Policy

At foxkart.in, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. Please read the policy below to understand how returns, refunds, and exchanges work.

1. Return Eligibility

You may request a return if the product meets the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The product is returned with original packaging, tags, and accessories (if any)
  • The return request is raised within the specified return timeframe.

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Return requests must be initiated within [4 DAYS] of receiving the product.
Requests made after this period may not be accepted.

To start a return, please contact us at [helpfoxkart@gmail.com] with your order number and reason for return.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please inform us within [4 DAYS] of delivery.

  • Share clear photos or videos showing the issue.
  • Once verified, we will offer a replacement, exchange, or refund at no extra cost.

This helps us resolve issues quickly and fairly.

4. Refund Process and Timing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within [REFUND PROCESSING TIME]
  • Refunds are issued to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exchange Options

If you wish to exchange a product (size, variant, or replacement), please mention this when contacting our support team.

Exchanges are subject to product availability and eligibility conditions.

6. Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Items marked as “Final Sale” or “Non-Returnable.”
  • Gift cards or digital products.
  • Personal care or hygiene products (if applicable)

Please check the product page carefully before placing your order.

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be covered by Foxkart.in
  • For returns due to personal preference (size, colour, or change of mind), return shipping costs may be borne by the customer.

Details will be shared during the return process.

8. Cancellations

Order cancellations are only possible before the order is shipped. Once dispatched, cancellation requests will be treated as returns and handled as per this policy.

9. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us:

Email: [helpfoxkart@gmail.com]
Business Address: bara bazar, new circular market, bikaner, RJ, 334001, IN